Frequently Asked Questions

What is an email credit?

One credit is consumed for each email accepted for delivery. Credits are reserved when a campaign is queued and released automatically for messages that are skipped or permanently fail before being accepted.

Can I use my own SMTP or provider account?

Yes. On eligible plans you can connect Amazon SES, Brevo, Mailgun, SendGrid or any SMTP server. Credits still apply to platform usage limits as defined by your plan.

Do you require double opt-in?

Double opt-in is optional per list but recommended. You must have permission to email every contact you import.

How accurate are open rates?

Open tracking relies on images loading and is affected by privacy features such as Apple Mail Privacy Protection. Treat opens as an approximate metric; clicks are more reliable.

Can I cancel anytime?

Yes. Cancellation takes effect at the end of the current billing period.